Since the passage of their budget proposal, the Dash Help Venezuela team has been setting up an office and building the necessary workstations, hiring customer support and supervisory staff and training the staff. The project’s first deliverable, a completed office and full staff ready to begin work, has been pushed back one week. However, according to project leader Alejandro Echeverria, the help center will be ready to commence operations on April 9.
The idea for Dash Help Venezuela began to emerge when Echeverria attended some of the conferences hosted by the Dash Caracas team. While at these conferences, he found people who were intrigued by the idea of Dash but left with unanswered questions. He realized that he could make Dash’s Venezuelan efforts more successful if, once Dash Caracas got people interested in the currency, there was a team of people to provide follow-through.
While attending one such conference, Echeverria conducted some polling and discovered that the overwhelming majority of attendees were interested, but still had a number of questions about Dash and didn’t yet feel fully comfortable using it. He also discovered that most of these people preferred to receive support through a call center, with large numbers also seeking a live chat or email support option.
Facilitating other teams
The Dash Help Venezuela team sees their role as that of a true helper, both for individual Venezuelans interested in cryptocurrency and for other treasury-launched community projects. Echeverria has already said that his team will provide support for a number of other community-sponsored treasury proposals, if they are passed.
Echeverria has promised on-site support for Dash Youth Venezuela, Dash Guayana and Dash Maracay, if those proposals are funded. In a sense, Dash Help Venezuela will be acting as a force multiplier, helping other Venezuela-based teams do their jobs better, and providing crucial follow-up and onboarding to new Dash users.
The biggest risk to the project, according to Echeverria, is that the price of Dash will continue to fall. The proposal was originally budgeted at a rate of $499 per Dash (including the 20% volatility reserve that was included). Given that Dash has dropped to $360, the Dash Help Venezuela team may not have enough funding to meet their needs, particularly if there are further declines. Nonetheless, Echeverria holds out hope that the crypto market will turn around soon, and even if it doesn’t, plans to decrease the scope of the project if necessary.